Our in Store Appointment Policies
RESERVATIONS: Services are offered by appointment only and can be booked currently via email, phone or online. Our specialists are here to answer any questions you may have prior to booking, and will return calls within 24 hours. 919-847-2590 or firstname.lastname@example.org
*WE CURRENTLY REQUIRE ALL CLIENTS TO FILL OUT THIS WAIVER BEFORE YOUR SCHEDULED APPOINTMENT CLICK HERE
ARRIVAL: Please arrive early for your appointments. In following our new covid-19 polices, we ask that you remain in your car and text or call us at the studio (919)-847-2590 to let us know that you are here. Our front desk team will respond when we are ready for you to come inside. We will be using a contactless thermometer to take temperatures of all clients and staff before entering the studio. You might want to keep your A/C pumping because these contactless thermometers are finicky :) If you are reading a temperature of 100 degrees or higher we will have to reschedule your appointment 10-14 days out.
A phone call or text if you're running late is greatly appreciated. Late arrivals cannot be guaranteed an extension of their treatment time
CANCELLATIONS: We have a 24 hour cancellation policy. If you need to cancel your appointment, we require at least 24 hours notice otherwise we will charge for the full amount of the service. We will make an exception if the reason for the cancellation policy is related to a COVID-19 exposure and we will require a negative test result before booking your next appointment. We reserve the right to cancel your appointment if you are running a temperature prior to entering the studio. Series and gift cards are non-refundable, non-transferrable and expire within one year of purchase date. Credit cards are required for new customers upon booking your first appointment at skin&tonic. If you fail to show for your scheduled appointment without notifying us, you will be charged the full service fee.
SANITATION FEES: For the foreseeable future there will be an additional sanitation charge of $5.95 added to your appointment costs upon checkout to allot for the additional time our staff will need and your additional protection.
CONSIDERATIONS: We ask that during the pandemic you refrain from bringing children or friends to any appointment with you. We ask that you allow your fellow s&t guests to unplug and relax by silencing your cell phone. If you need to make a call, please step outside so as to not interrupt others solitude. Please place phones and jewelry in a safe place, we are not responsible for valuables lost or left. If you have recently been sick or had a temperature please call and reschedule your appointment out of courtesy to our team and fellow guests.
GRATUITY: Gratuities are accepted and not included in your spa service cost. This is at your discretion but clients commonly tip between 10%-20% of their service cost.
"YOU GLOW DIFFERENTLY WHEN YOU'RE ACTUALLY HAPPY" - UNKNOWN
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