Our in Store Appointment Policies
RESERVATIONS: Services are offered by appointment only and can be booked currently via email, phone or online. Our specialists are here to answer any questions you may have prior to booking, and will return calls within 24 hours. 919-847-2590 or firstname.lastname@example.org
ARRIVAL: Please arrive early for your appointments. We currently require masks be worn at all times (regardless of vaccination status) unless you're in the room receiving a service that requires you to remove it. A phone call or text if you're running late is greatly appreciated. Late arrivals cannot be guaranteed an extension of their treatment time.
CANCELLATIONS: We have a 24 hour cancellation policy. If you need to cancel your appointment, we require at least 24 hours notice otherwise we will charge for the full amount of the service. We will make an exception if the reason for the cancellation policy is related to a COVID-19 exposure and we will require a negative test result before booking your next appointment. Series and gift cards are non-refundable, non-transferrable and expire within one year of purchase date. Credit cards are required for new customers upon booking your first appointment at skin&tonic. If you fail to show for your scheduled appointment without notifying us, you will be charged the full service fee.
CONSIDERATIONS: We ask that during the pandemic you refrain from bringing children or friends to any appointment with you. We ask that you allow your fellow s&t guests to unplug and relax by silencing your cell phone. If you need to make a call, please step outside so as to not interrupt others solitude. Please place phones and jewelry in a safe place, we are not responsible for valuables lost or left. If you have recently been sick or had a temperature please call and reschedule your appointment out of courtesy to our team and fellow guests.
GRATUITY: Gratuities are accepted and not included in your spa service cost. This is at your discretion but clients commonly tip between 10%-20% of their service cost.
"YOU GLOW DIFFERENTLY WHEN YOU'RE ACTUALLY HAPPY" - UNKNOWN
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